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商品詳細

Name: Empowering the Customer : The Citizen in Public Sector Reform.
Author: Ayeni, Victor
ISBN: 978-0-85092-649-1

Empowering the Customer : The Citizen in Public Sector Reform.

・ISBN 978-0-85092-649-1 paper

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著者・編者	Ayeni, Victor,
シリーズ	Managing the Public Service: Strategies for Improvement Series
出版社	(Commonwealth Secretariat, UK)
出版年月	2001
ページ数	x, 63 pp.
言語	ENG
ニュース番号	＜477-961 481-1030＞

解説

Presents guidelines on developing clients' charters, setting appropriate standards for public services, and meeting the expectations of the socially deprived