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This unique work provides in-depth guidance on how organisations can construct effective systems for resolving disputes by systematically incorporating the principles of ADR. Adopting a highly practical approach, it shows how to identify the most appropriate dispute management methods, design and implement a coherent system, and then evaluate its success. In addition, a series of case studies drawn from the experience of UK organisations, sheds light on how the method works in practice. * Unique source of information - the first work in the UK on this new area * Highly practical - takes the reader step-by-step through procedures for establishing successful dispute management systems * Case studies show principles in practice.