株式会社極東書店トップ ＞ 商品一覧 ＞ The Nordstrom Way : The Inside Story of America's #1 Customer Service Company. 2nd ed.
商品詳細
解説
When it comes to customer service, American retail giant Nordstrom is the standard against which all other companies are measured. Newly updated and revised, this text provides a candid and uncensored behind-the-scenes look at how Nordstrom has achieved its extraordinary success, with an annual revenue of $4 billion and an army of satisfied customers. The author also cuts through the mystique surrounding Nordstrom culture to show how other firms can imitate the retail legend's example.