商品詳細

A financial customer service department combines the credit, customer service, order entry, shipping, billing, accounts receivable, and collection functions under one umbrella. This consolidation creates much better efficiency in getting orders out the door, processing payments, and making credit decisions. It also allows the company to analyse sales trends as they are happening so that adequate stock is available. Fortune 500 companies, such as Proctor and Gamble, have implemented financial customer service departments to maximise efficiency with impressive results. This volume provides step-by-step guidance for creating a financial customer service department as smoothly as possible. It examines this transition from the preliminary stages to the final adjustments.