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商品詳細

Name: Finding the Profit in Customer Satisfaction : Translating Best Practices into Bottom-Line Results.
Author: Barsky, Johnathon
ISBN: 978-0-8092-2843-0

Finding the Profit in Customer Satisfaction : Translating Best Practices into Bottom-Line Results.

・ISBN 978-0-8092-2843-0 paper

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著者・編者	Barsky, Johnathon,
出版社	(NTC / Contemporary Pub., US)
出版年月	1998
ページ数	160 pp.
言語	ENG
ニュース番号	＜449-462＞

解説

The book shows the three important keys to customer satisfaction are employees, customers, and competitors and explains how businesses use these keys to construct customer satisfaction approaches for value-based transactions