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Companies using client/server technology are discovering that the demands made on their IT infrastructures are increasing. "Infrastructure" is the combination of networks, systems and services that allow the delivery of these applications in an enterprise, often on a global scale. This book shows readers how to use the techniques of business in managing all aspects of an IT infrastructure, revealing how technology, process and people need to interrelate in order to cope with the complexity and economics of managing infrastructures, with architecture playing a strategic and integrative role.