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This text gives advice on reinventing the human resources (HR) function to help create a high-performing organization, reduce costs, automate processes, improve communications, and improve levels of customer satisfaction, both internally and externally. It also shows how to measure both the effectiveness of the HR function itself as well as the effectiveness of employees in the business. Each chapter addresses specific emerging issues, provides tools and steps to create a plan for change, discusses how to maintain the area effectively, and includes case studies of companies that have successfully made changes to HR's role and processes. The text also features interviews with CEOs/Presidents and Vice-Presidents of HR in Canada and the US.