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This one-of-a-kind text offers a complete overview of the dynamic field of Total Quality Management, which many analysts call the most important field of management study today. Used as the main text or as a supplement, it is ideal for courses in Operations, Organisational Behaviour, Human Resources or Management departments. The text combines representative readings by current leading figures in the field, as well as contributions from "founding fathers" and offers cutting edge approaches to TQM like Hoskin Planning and Quality Function Deployment. The comprehensive overview covers history, key concepts and real-world models. Features: * Combines representative readings by current leading figures in the field, as well as contributions from "founding fathers". * Offers cutting edge approaches to TQM like Hoskin Planning and Quality Function Deployment. * Comprehensive overview covers history, key concepts, and real-world models. * Includes Baldridge Award guidelines. * Chapter 3 provides students with seven quality control tools and seven management planning tools. * Chapter 7 presents an innovative approach to management-labour relations.