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This text gives information on human resource management and industrial relations, beginning with an overview of employment and industrial relations law, then going on to cover organizational standards, discipline, grievances, contentious issues, dismissal and industrial tribunals, and ending with a look at the management issues of quality, performance and training. Pettinger concludes by assessing the present and future state of industrial relations, implications for staff management, continuous development and staff management, and continuous development and staff management as a profitable activity.