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Previously called "Information Systems Concepts for Managers", this text reflects that IT comprises more than computer systems. It includes communications, networks, paging devices, fax, and voice communications. The author helps students learn as much as possible about technology, so they can play an active role in the design, use and management of information technology. Coverage of emerging technologies includes: electronic workflows, and production automation, and electronic customer/supplier relationships. Readers are given to complete the logical design of a system using a case study integrated throughout the text encouraging them to make the decisions and trade-offs that constitute the design of a real multi-user system. It also explains how a business can utilize technology to transform the organization.