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商品詳細

Name: Quality Management in Hospitality. Best Practice in Action.
Author: Lockwood, A. / M. Baker et al. (eds.)
ISBN: 978-0-304-33486-5

Quality Management in Hospitality. Best Practice in Action.

・ISBN 978-0-304-33486-5 hard

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・ISBN 978-0-304-33485-8 paper

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著者・編者	Lockwood, A. / M. Baker et al. (eds.),
出版社	(Cassell, UK)
出版年月	1996
ページ数	224 pp.
言語	ENG
ニュース番号	＜425-344＞

解説

This study consists of a series of case histories researched at senior levels of organizations. These case histories map the progress which the hospitality industry is making in the field of quality management. The book aims to combine a sound theoretical foundation with examples in current industry practice. Illustrating good practice in quality management in hospitality and tourism organizations, it is based on research sponsored by the National Economic Development Office. It includes a broad range of case studies, including examples from the leisure and tourism industries.