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This work is organized around a conceptual framework for understanding leadership in a diverse organization environment. The emphasis is on three specific leadership skills: communication, followership skills and specific situations including meetings and conflict. This edition includes material on changing managerial behaviour and the role of values and ethics in leadership. The last chapter integrates the primary themes of the text, with sections on total quality management, women in leadership and the global context of leadership. There are also boxed biographies of successful leaders, such as Walt Disney, Gandhi, and Harry Truman.