株式会社極東書店トップ ＞ 商品一覧 ＞ Services Management: New Directions, New Perspectives.
商品詳細
解説
A collection of the writings of 73 authorities on services management. The contributors provide research into the areas of hospitality and tourism, financial services, retailing, the public sector and health services and transport, looking at the issues that influence their effective management.