商品詳細

This is a comprehensive text on the communications and interpersonal skills required of future and existing managers within the tourism and hospitality industry. The industry is increasingly emphasising the importance of such skills, and this text provides a resource around which lecturers can develop relevant courses. The text is vocationally oriented while also dealing with the more theoretical aspects. It adopts a structured, self-learning approach based on case studies, exercises, keynotes and activities.